Voice Logger
Voice logging or voice recording is the process of recording audio in a business situation. In a Call Center / BPO terms it is known as "agent monitoring" or "call logging"Voice logger is a digital multi-channel voice logging, call monitoring and call recording equipment.
Voice Logger allows businesses to keep records, improve customer service quality, increase security, decrease errors, policy compliance, government regulations, connection resolution, process evaluation, data mining and training.
Whether you are in Sales & Telemarketing, Collections, or Customer Support in any vertical, our Voice Logger will help you store and track important correspondence for training as well quality assessment. If you wish to ensure service quality and highest customer satisfaction, our flexible and pre-integrated solution is best for you.
 | Record all calls- Automatically record all conversations and keep a track of inbound and outbound interactions between agents and customers for quality assurance with our no-bar recording.
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| Search capability- Ease of searching through voice records without endless maze of menus and buttons. Associate records with specific voice logs (E-mail history, chat history, etc) to enhance efficiency in operations.
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Data Security- Access to supervisors, managers, administrators or other qualified users only with strong security features to ensure data security for the voice logs and records.
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Multiple format support-The voice logs in MP3 format or GSM format.
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Ease of reporting and viewing-Access voice logs online and create comprehensive reports. Easily manage centralized or distributed agent workforce, and related voice records efficiently from any corner of the world.
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Unified interface-Quick links (record, replay, forward, etc) allow you to perform routine functions with a single click.
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