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RK VoIP Solutions is a leading provider of nextgeneration business collaboration and communications solutions, providing unified communications, contact center, networking and related services to companies of all sizes in India. We help our customers bring people together with the right information at the right time in the right context, enabling business users to improve their efficiency and quickly solve critical business challenges. Working on the latest Information Communication Technology (ICT) concepts, RK VoIP Solutions Product Portfolio consist of patent-pending development platform and award-winning communication software. Robust solutions from RK are powering customer interactions for both contact centers and enterprises. Overwriting the multiboxed approach of legacy contact center technology, RK gives you integrated feature-rich communication suites. RK VoIP Solutions provide you integrated feature-rich communication suites. Combining the capabilities of Predictive Dialing, IVRS, ACD, Voice Logging, Reporting & Quality Monitoring, CTI & CRM, Database and multimedia contact, RK's customer interaction management solutions add value to your business. Simplifying the complex process of delivering value to your customers, RK brings to you MAMDI an IPbased powerful call center technology solution that empowers you to become more agile and adaptable in the stringent business environments. The solution dynamically responds to the challenges faced by emerging Enterprises, via ensuring business availability for maximum customer contact and reducing operational complexities for effortless management. Built from ground-up using standards-based software, MAMDI ensures complete extensibility, reliability and availability. |
