RK VoIP Solutions(Technology for a sustainable Future)

IVR Prompting

What is IVR?

IVR stands for Interactive Voice Response. It is the technology that enables interaction between a caller and a computer via the telephone. Callers can interact with IVR systems by pressing numbers on a telephone keypad or by speaking simple commands to answer the computer's voice prompts. Common uses of IVR include account balance inquiries, finding store locations and simple caller identification and routing.

IVR Uses

IVR technology is most commonly found in the call centers of companies seeking to improve their customer service, reduce costs, and expand their call center operations.

	handle high call volumes
	service customers after normal business hours
	improve customer service
	lower call center costs
	prioritize customers so urgent calls are handled quickly
	automate an outbound call campaign
	Intelligent call routing allows your customers to reach the right agent every time.
	Integrate your IVR system with internal applications to improve your call center operations.
	Expand your ability to get feedback from customers with surveys that populate your database from your IVR solution.
	Advanced call routing allows your team to be accessible via cell, land line, or even another IVR system.
	Reduce idle time in your call center with outbound campaign management.