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Customer Relationship Management (CRM ) is a must have for maintaining multiple client relationships while acquiring new ones, with ease and efficiency. CRMs enable agents who deal with any form of client interaction or lead generation (telemarketing, collections, customer support, helpdesk etc) to access information from an information repository (database), update it or just modify it using some form of text or GUI-based interface. For an agent the biggest problem is the steep learning curve to operate a new interface. A relatively simple operation should ideally not require going through endless menus, click buttons or pages, as it has impact on productivity. User-friendliness and ease-of-access define the usability of any CRM. With the ever-changing and ever-expanding requirements of customers, the need is to track comprehensive data ranging from lead generation, all the way to sale closure, with post-sales activity, account management, customer service and everything else in between. RK CRM facilitates anticipation and responsiveness of the customer requirements in the right way. It provides unparallel features for data collection and building better channels for communications. RK CRM simplifies agent-customer interaction and helps businesses increase productivity through reduction in operating costs, increase in cross-selling, service customization and customer retention. With RK CRM, more than 80% of the operations are executable with at most three clicks; even the most complex operation requires no more than 5 clicks. RK CRM possesses an easy-to-navigate dialer interface that allows for efficient lead management, tracking and status updates. With RK's CRM, be certain of agent's ability to access information and serve customers faster without compromising on service quality. The interface is most simple and straightforward and allows easy lead management, tracking and status updates. The CRM is robust, and flexible in terms of operation and deployment while capable of being integrated with any third-party database, CRM or tool for smooth and seamless functioning. CRM Benefits
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Seamless integration